07
May 12

How Stupid Companies Treat Customers – CRM – News & Reviews – Baseline.com

Memo to senior execs: Your customers have changed greatly over the past decade, but, in many cases, you haven’t made the adjustments necessary to accommodate their expectations. At least, this is the message conveyed in the book, “Smart Customers Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them” Business Strategy Press/Available in May. Authors Michael Hinshaw and Bruce Kasanoff present a candid perspective on how organizations are falling far behind in recognizing and responding to the growing sophistication and empowerment of consumers. Of course, technology is fueling much of this revolution, especially with respect to the cloud, mobility, social media and the ever-growing bring-your-own-device trend

via How Stupid Companies Treat Customers – CRM – News & Reviews – Baseline.com.


03
May 12

Actress Marilu Henner Speaks Of Rare Mental Condition That Allows Her To Remember Almost Every Moment Of Her Life « CBS New York

Most people are able to recall big moments in their lives, but a select few are able to recall minute details of almost every day.

Marilu Henner recently explained to CBS 2′s Katie McGee how her Highly Superior Auto-Biographical Memory, or H-SAM, has allowed her to hold onto even the most minor of moments.

“You say April 3, 1992 and all of a sudden the whole week starts presenting itself to me. That was a Friday and I was in New York, actually. Early that week I had won $1,760 at a winner-take-all Academy Awards pool. It was a clean sweep of the Oscars, ‘Silence Of The Lambs’, Jodie Foster,” Henner said.

Actress Marilu Henner Speaks Of Rare Mental Condition That Allows Her To Remember Almost Every Moment Of Her Life « CBS New York.


30
Mar 12

What’s so special about you?

Today I finished a request for proposal (RFP) for a prospective Lifeline Data Centers client.

The RFP was unusually concise and simply written, and Lifeline’s response was in the same style. I checked to make sure we hit all of the specific points that the company requested. Then I finished the RFP by adding what we believe to be Lifeline’s differentiators; how Lifeline is different, and the reasons why companies choose Lifeline. I attempted to answer the question that all potential clients have in the back of their mind: “What’s so special about you?”

If you’re in business development, or if you represent your organization, you should have answers to that question. Don’t forget that the answers need to be framed from the prospective client’s point of view. Companies don’t care if you try and maintain high margins. They may not care about how you’ve grown and changed. Be careful with words like I, me, mine, our, and us. If it doesn’t help the potential client, and if it’s something others offer, you may not be that special.

The same is true for your personal life. What’s special about you? How do you introduce yourself in a way that makes you memorable?

In your business and personal lives, do you have good answers to the question “What’s so special about you?”


29
Mar 12

Fatty diet may cause new brain cells to sprout – Fox News

Eating too many burgers and fries? Your brain might show the effects, if new mouse research holds true in humans. Researchers have discovered that a high-fat diet causes new brain cells to sprout in an area of the brain that seems to regulate eating.

Interestingly, if the researchers stopped new brain-cell growth, mice gained less weight and stayed more active, even while eating their “supersize me” diet.

“We really don’t understand the function of these neurons in the normal brain,” study researcher Seth Blackshaw, an associate professor at Johns Hopkins University School of Medicine, told LiveScience. “Our data suggests that these neurons may have an important role in regulating feeding.”

Fatty diet may cause new brain cells to sprout – Fox News


27
Mar 12

7 Competition Crushing Value Propositions : Small Business Marketing Blog from Duct Tape Marketing

One of the biggest challenges that any small business faces in the area of marketing is standing out from everyone else that say it’s doing what you’re doing.

Until you can firmly offer a solid reason for why you should buy from or hire us over everyone else, you’ll compete on price.

As you develop a marketing strategy for your business you must proactively create the value proposition of “why us” and build all of your marketing messages, products, services, processes and follow-up communication around supporting that proposition.

This is how you use strategy to dominate your market. This is how you define value in terms that matter to those you are trying to attract.

Below are seven ways to think about defining and refining your core value proposition.

7 Competition Crushing Value Propositions : Small Business Marketing Blog from Duct Tape Marketing


23
Mar 12

Seth’s Blog: Confidence without guts

Too many MBAs are sent into the world with bravado and enthusiasm and confidence.

The problem is that they also lack guts.

Seth's Blog: Confidence without guts.


14
Mar 12

TechCrunch – Go Ask Grandma: How To Design For “Normals”

Editor’s Note: This guest post is written by Nir Eyal (@nireyal) and Katy Fike, PhD (@innovate50). Katy is a gerontologist and partner at Innovate50 while Nir is a founder of two startups and blogs about technology and behavior design at nirandfar.com.

As web watchers, entrepreneurs, and investors search for the next big thing, they’d be wise to focus on innovations that can be easily adopted by technology novices. A recent string of companies, including Groupon and Pinterest, have found success outside the early-adopter digerati by building products simple enough to be used by just about anyone.

Designing with tech novices in mind can mean the difference between staying niche and going mainstream. Here are three principles for designing software for people Silicon Valley too often disparagingly calls “normals.”

1. What’s it for?

Don’t tell them “how it works” or “what it is” and certainly don’t tell them how wonderful your company is. Just tell them in big, uncluttered, blatantly obvious terms what your service is for. Novice users need to know when your service would be useful in their lives.

Take a look at Twitter’s homepage for new users. It says simply, “Welcome to Twitter. Find out what’s happening, right now, with the people and organizations you care about.” Same story at Facebook. “Facebook helps you connect and share with the people in your life.” Brilliant! Now the tech novice knows, in no uncertain terms, when and why these sites would be useful. Twitter is for knowing what’s happening and Facebook is for connecting and sharing.

More of the TechCrunch post from Nir Eyal and Katy Fike


13
Mar 12

Inc.com – My Secret for Turning Fear Into Opportunity

Feeling like a failure in business? If you’re frustrated and overwhelmed, use this method to go from an F to an A++.

Being in business for yourself is anything but predictable. For some entrepreneurs, the ups and downs lead to many sleepless nights which are spent digging for the answer; the one magic button that will produce miracles.

Sometimes racking your brain for the answer can generate results, but typically it creates nothing more than a headache. What I’m about to suggest for those of you in this predicament may seem counter-intuitive, but if I could go so far as offer a money-back guarantee on this I would! Here it is: accept your circumstances, appreciate what you have, and adjust the way you think.

That’s right, it’s that simple. It’s what I call the A++ Method: Accept, Appreciate, and Adjust. The simple A++ reminders can make your life so much easier, and get rid of those nighttime headaches. Recently I had the opportunity to see these three steps put into action in a way I’ve never before witnessed.

More of the Inc.com post from Marla Tabaka


21
Feb 12

My recent visit to the Florida Keys

Teresa and I celebrated our birthdays last week in the Florida Keys. Although my Mother is from Florida, I had never visited anything south of Miami. I love the ecosystems and the individual beauty that each island displays.

We had dinner with one of Teresa’s cousins and her husband. Her husband is a veterinarian and they have lived on Marathon Key for many years. We talked about the transient nature of the residents. Most folks stay about three years and either run out of money or miss their friends and move back home.

I know that I missed my friends and family. The beauty of the area was wonderful to visit, but living in the area did not appeal to me.

What is it that makes us wish to live in places that we vacation?


10
Feb 12

More goals are better

Today I made the transition from 51 years to 52. I tend to get reflective on my birthday, and today I am thinking about how badly I need goals in my life to be happy and to get better.

Whether it’s a sales goal or an Indianapolis adventure race that I’m training for, it helps me focus. It makes the day-to-day discipline required seem less like drudgery and more like meaningful work.

How badly do you need goals? Do you need to lengthen your goals list?