New research shows that IT continues to struggle with completing basic operational activities to the satisfaction of end-users and business partners. CIOs should examine their departments carefully to see whether house-cleaning and improvements are needed.
An odd, yet interesting, research study from Nintex appeared last week. Titled Definitive Guide to America’s Most Broken Processes, the report asked 1,000 full-time employees to answer these questions:
What are the top broken corporate processes?
Who do employees blame for these broken functions?
How do broken processes impact employee performance and morale?
How can businesses improve internal functions?
More of the ZDNet article from Michael Krigsman
