Practical article from Arthur Cole on how digital transformation is different than what we’ve been doing for 40 years in IT.
Some enterprise executives may rightly be confused by the whole concept of “digital transformation.” Digital technology has been a common facet of the enterprise for decades, so what exactly is being transformed?
In a nutshell, the difference this time is that rather than using digital technology to support and streamline existing business processes like sales, support and customer relations, the processes themselves are becoming digitized into services. So instead of using data infrastructure to make it easier to sell, say, cars, a digitally transformed business incorporates service-level functionality into the car itself, along with all the support systems that contribute to the manufacture, sale and ongoing support of the car.
More of the IT Business Edge post from Arthur Cole
